Submit a request
The customer's head is in a weird position after I do the head alignment step
How do I perform a good 3D facial scan?
My scanner is saying "please connect the structure scanner"
How long does it take to capture a 3D scan?
How do I know what size to make it?
Can I use other name brands on my frame?
How are Specsy frames made?
How long does it take to make one pair of Specsy frames?
What materials are available?
Where are Specsy frames produced?
Can Specsy frames be adjusted?
Can you duplicate an existing frame?
See all 7 articles
What if I don't like the frame you send me?
Where can I see a history of my orders?
Can I modify an order after it has been submitted?
How can I track my billing?
What is your refund policy?
When do I get billed?
What is your warranty policy?